Most helpful review

SCAM email

I just received an email saying I owe, 856.49. I have never gotten a loan from Ace services or any other loan company! And said I am going to be prosecuted by the United States district attorney. With this contact phone number +1 84* 558 ****. The email also stated if...
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115 comments
#1492910

They tell me they have been trying tp call me but the number they are using was changed because they kept calling that number. I pissed them off so much after confirming with the load company (I think they used a different company name in 2016) that they told me to *** off". LOL

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ID
#559322 Review #559322 is a subjective opinion of poster.
Location
Boulder, Colorado
Service
Ace Cash Express Loan
Reason of review
Scam emails

Very roude treatment from fabio

Fabio is a mean arrogant bastard.hes roude and unwilling to listen he cuts me off and does his own thing.i asked to be connected with the person who could change my card information it's a new card he refused I asked him to change my paydays till the 3rd which I always...
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ID
#3813635 Review #3813635 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • His attitude

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New Reviewer

Stolen identity

Someone has opened a debit with my information and your customer service representative refused to closed the account and give me knowledge of information regarding the account did not want to help me or get a supervisor involved
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ID
#3811577 Review #3811577 is a subjective opinion of poster.
Pros
  • Check cashing services
Cons
  • All of this was a scam
  • His poor service
  • Reufse to investiagte
Preferred solution
Apology
New Reviewer

Really go hoping they help with this issue

Card was stolen on July 27 2022 and is being used n I need to put a block on the card but he hacked into my account n changed information n I can't get in I don't have my phone at the moment cuz he took that as well
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ID
#3805084 Review #3805084 is a subjective opinion of poster.
Location
Monroe, Louisiana
New Reviewer

Stolen card

My debit card was stolen out of the van when I was kidnapped on July 27 2022 and is being used everywhere n I can't get into my account to lock it or change everything please help n I don't have mine phone at the moment cuz he took my phone as well but I'm hoping to get a new one tomorrow July 29 2022 same number 361717****
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ID
#3805074 Review #3805074 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Loss
$2
Preferred solution
Full refund

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New Reviewer

To set up my email

I tried to call to set up email address but I can't seem to get no one help I already set up my messages alerts but I also want to set up my email address
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ID
#3794219 Review #3794219 is a subjective opinion of poster.
Location
Houston, Texas

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New Reviewer

It's been 48 business hours I still haven't gotten my refund or heard a response from ace customer service.

Refund.48 business hour wait is over need refund $242.60 I've already submitted receipt proof of account for this transaction and spoken with customer service 100 times still nothing.i will file a lawsuit against this company if no response in 24hours.ive been charged late fee and this his cause pain and suffering.
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ID
#3777965 Review #3777965 is a subjective opinion of poster.
Location
Memphis, Tennessee
Pros
  • Check cashing services
Cons
  • That no one is telling the truth
  • Most of the customer service skills from customer service agents
Loss
$243
Preferred solution
Full refund

Unrecieved refund

Ace Cash Express - Unrecieved refund
Ace Cash Express - Unrecieved refund
I made a car payment on May 8th to ace check cashing.the cashier applied the incorrect account number and my car payment wasn't applied I received threatening calls my car would be recovered if payment wasn't received in 24 hrs.i made another payment to my car company...
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ID
#3773170 Review #3773170 is a subjective opinion of poster.
Location
Memphis, Tennessee
Cons
  • Lies i was told
Loss
$243
Preferred solution
Full refund
New Reviewer

I need your email address

Ace Cash Express - I need your email address
Money was taken from my account with out permission on July 14 and I don't know why and how.i needed that money for my Bill's please help me find out what happened.. and thank you guy's so Much I really need that money back

User's recommendation: Make sure you keep all paperwork.

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ID
#3763963 Review #3763963 is a subjective opinion of poster.
Location
Jonesboro, Georgia
Loss
$106
Preferred solution
Full refund

Complaint

1st time I went to cash a personal check at Ace, from my grandfather, I was told by Laine that my grandfather was dead by & this was the reason she couldnt cash the check. I went to my grandfathers bank to cash the check, & asked if there was any reason Ace would say...
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ID
#3752184 Review #3752184 is a subjective opinion of poster.
Location
Waco, Texas

Check on a complaint

I was shorted $200 when I cashed a check almost a month ago. The district manager was informed and I was told she would contact me back and I never received a call. A large company should never have a customer on hold this long. I don't believe this matter has ever...
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ID
#3744006 Review #3744006 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Check on a complaint

Cashed insurance check. Not only did it cost 187 to cash but as I counted the money it was short $200. Contacted them right away. Had two different people call back. The second being the regional manager and was told she would check into it and contact me the next day. That was 2 weeks ago and I still haven't heard from her. There is no way to contact her. Stores keep telling me they spoke to her and she will call. But hasn't.

User's recommendation: Find another way to get a check cashed.

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ID
#3730416 Review #3730416 is a subjective opinion of poster.
Location
Homestead, Pennsylvania

Check on a complaint

I was shorted $200 and it's been 2 weeks and never received a call back from regional director Ashley. Keep being told she is aware of problem and will be in contact with me but no return calls. Also no way to reach her. This is a real low point with using a company. It's either I receive a call to straighten this matter out or I have to take the next steps to get problem resolved..

User's recommendation: Terrible.

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ID
#3723475 Review #3723475 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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New Reviewer

My card deyin mexici

I want to use my.card in peurto penasco Mexico . I'm here for a month. It keeps getting declined I need help to use my card .

User's recommendation: MY it accessibility.

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ID
#3682043 Review #3682043 is a subjective opinion of poster.
Location
Hermosillo, Sonora
Loss
$10000
Preferred solution
I want to use my card in nexiy

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New Reviewer

Not getting advance payment two days ahead of time

I have been having a lot of issues with this company with getting my direct deposit in a timely manner to where I have to pay bills late. This is unacceptable. I normally get paid Wednesday night and it went from that to Thursday morning, to now today nothing has been deposited, I have already spoken with my payroll department and the funds have been released, I am starting to have anxiety issues with the going back and forth between ace and my job. This needs to be resolved asap, I should not have to wait until Thursday to get paid. Ace is not holding up to their agreement that you advertise

User's recommendation: I would not recommend this company.

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ID
#3677257 Review #3677257 is a subjective opinion of poster.
Location
Marietta, Georgia
Cons
  • Thieves
  • Horrible customer service
Preferred solution
Apology
New Reviewer

My account is locked and I'm late for work because I can't get a Uber

I dont know every time I go to sleep the past week *** a lot my account and say its a fraudulent charge

User's recommendation: Don’t pick this company.

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ID
#3506190 Review #3506190 is a subjective opinion of poster.
Location
Hiawatha, Kansas

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