Alize Ymn

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Verified Reviewer
| map-marker Tampa, Florida

They stole my money from my account which I did not owe

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I had made a cash loan from these people many times. Don't trust snakes because this company is one. I asked 7 days for information on their imaginary loan without response.
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User's recommendation: Don't go to Axe Cash Express.

Terry L Hnx

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Verified Buyer
|

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Verified Reviewer
| map-marker Cordova, Tennessee

Sending picture of receipt.my Bill not payed

Ace Cash Express - Sending picture of receipt.my Bill not payed
Did not pay avant credit card bill.80.5 had to pay late fee.but payed my bill earlier.10/2/23.at store#2149
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User's recommendation: Bad business.not right for customers.someone need to check on ace cash express.jave not received my money

Base A

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Verified Buyer
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Verified Reviewer
| map-marker Norfolk, Virginia

Refund Money/ reference # 1546****

Ace Cash Express - Refund Money/ reference # 1546****
Ace Cash Express - Refund Money/ reference # 1546**** - Image 2
Paid $102 for dominion Energy Virginia Bill on 8/15/2023 but payment was never received. I went in and paid cash but my payment was never received hope you guys can help me out please!!
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Loss:
$102
Cons:
  • Takes 3 days to process payments

Preferred solution: Full refund

Anthony Z Hml

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Verified Reviewer

Email threatening court case unless I call him within 12 hours

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I took a loan out with some sometime back I don't remember exactly when. In their extremely threatening email I said I had 12 hours to contact them in or they were going to file a court case against me.

Their email stated they tried numerous times to call me without success and some legal firm decided since I had never responded they were going to consider that a flat refusal to pay and take appropriate legal action. Well I emailed both Ace and the email they gave me for what I assume is their attorney and I haven't received anything back from either one of them yet. I contacted aces customer service customer collections but number and they're saying they no longer servicing the account it's been placed with another company. Well I call that company and got a voicemail .

Now I'm waiting to hear back from them I have no way of verifying Ace"s claim because they never left the damn voicemail. My phone's record of missed calls does not include caller ID.

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Cons:
  • Collections department is something out of the stone age

Preferred solution: A payment plan I can live with

User's recommendation: Don't use Ace Cash Express

Shandon S

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Verified Reviewer
| map-marker Oakland, California

Refused my claim open and close irbil n 2days

I had been hospitalized for Covid on my death bed some one took my purse and charge thing and when I filled my claim I did not know my charges only charges I claim was the one there customers service ladie told me so I filled my claim on that notice then I was told my case was closed because they see pen number charges those I had to charge but the ones that is google I have not authorized they settle my claim on 2days with out me getting a it the hospital ni notice until I complained about my claim that's when she received notice I understand that my money is insured correct
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User's recommendation: Do not put all your eggs in one baskets

Rosanna D Fyj

Awful customer service

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The employee was extremely rude to the man in front of me , telling him to jus hurry an sign the line before it timed out & that it wasnt that hard jus do it then she was really rude and wasnt listening to me bc she was on the phone with her ear bud , proceeded to cash my check after I told her not to we both had a very heated argument yelling an cussing at one another I told I wanted to speak to somebody else an she said there was nobody else n laughed . Very hood chic , not customer service material .
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Loss:
$20

Preferred solution: Full refund

Rebecca F Tzc

I think my card has been blocked

Ace Cash Express - I think my card has been blocked
Updated by user Mar 07, 2023

My number hs change 216703****

Original review Mar 07, 2023
I tried to buy family members food from Uber eats in spring field Massachusetts and didnt go through
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Pros:
  • Ask me first
Cons:
  • Blocking my card

Preferred solution: Deliver product or service ordered

Dee R Yua

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Verified Reviewer

I need help I purchased a money order and made a...

I need help I purchased a money order and made a mistake on it I need to get my money back. I have the receipt
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Kathryn W Aao

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Verified Reviewer

Payment on my loan

I was told to pay $115 today at the store on Woodlawn here in Wichita Kansas. My bank told me that my bank card would be in the mail today the 4th of February today.

But it was not in the mailbox today so I called the bank and they said because of bad weather my debit card is going to take a lot longer than they thought. So I asked him when they thought it would be to me and they told me February the 8th. I guess I called the wrong place because I called down to ACE Cash Express on South Woodlawn boulevard.

I spoke to Rhonda and she told me I'm supposed to call to the 800 number and talk to the collections department but I guess I was too late calling after I called her because on Saturday they close early. So what I am trying to get across to you is that I need more time to pay the payment on my loan that has already been set up for me from February to April.

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Preferred solution: A little more time to pay my loan

User's recommendation: Try it out

Chad L Ndq

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Verified Reviewer

Why can't I use the option to take a picture like...

Why can't I use the option to take a picture like you offer? I have been a customer for almost a year and never had a problem cashing my checks until now because the branch next to my work and myself closed in don't have a vehicle and this is very inconvenient for me.so if you offer it at least make sure it works and if not please get someone competent to help me a customer service 24/7 would work for people like me that don't get home until after 2 am because if restaurant work. Please and thank you. Loyal Customer,
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linda m Wtu
map-marker Los Angeles, California

Pink ace elite

cant not recieve checking acount direct deposit fife five five five five five five five five four for four four two two two 0ooooo0000000000000000000
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User's recommendation: have loyal frieds for refer

linda m Wtu
map-marker New York, New York

Pink card

Pink card direct dep 111111 **** tax reward debit routing account government billing payment cash check saving envelope arrival
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User's recommendation: Porte

Margaret S Qdh

Went is my new card

All went to know went is my new card coming in the mail beacuse my old card got stolen please help me out
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Vallee D
map-marker Jonesboro, Georgia

I need your email address

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Ace Cash Express - I need your email address
Money was taken from my account with out permission on July 14 and I don't know why and how.i needed that money for my Bill's please help me find out what happened.. and thank you guy's so Much I really need that money back
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Loss:
$106

Preferred solution: Full refund

User's recommendation: Make sure you keep all paperwork

Joan I Pgj

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Verified Reviewer
| map-marker Hays, Kansas

Will not answer phone call

I applied for a loan a few days ago through Cash Express. Received email saying I was approved and when they called to finalize I was at an appointment and could not take call. I have since called them back most of the time every hour but keep getting message can not take your call please leave message. Which I have done. I would like to get this matter taken care of. As I need the loan. Joan Irwin loan #AWM7860.
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Kandy P Mfe

Checking on an expected refund

Can't talk to anyone about the issues. When I email the issues, I get bogus answers. I try to call customer service and I can't get ahold of anyone.
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Loss:
$119
Pros:
  • Easy
Cons:
  • Not reliable

Preferred solution: Full refund

User's recommendation: Don't get this card

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