Not resolved

I went into a one those Ace Cash Expresses on Thursday to cash my paycheck.It was a bad last minute decison I will never make again.

Well, I needed to get a gift card type thing for a friend, so I loaded $200 on one their Net Spend cards. When I called to activate it, they tell me there is a block on it and I have to wait 24 hours for it to be removed. So when I call back today, more than 24 hours later, I am told there was a block on the card because I was not eligible to be a Net Spend customer. Whatever that means!

I could barely understand the person I was talking to ... you could tell he was EXTREMELY deliberate in his English by the way he spoke slowly and his pronunciation and definitely reading scripts! So, i ask how do I get the $200 back tht I loaded on the card? He says they have to cancel the card and send me a refund check.

I asked how long that would take. 60 days. WTH?

How much you want to bet I NEVER see that money again?I will keep you posted!

Monetary Loss: $200.

Had an Experience with Ace Cash Express?

Write a review


Terms of Service
Post Comment

I was fraud out of &1,200.00 govcan someone get government checks and it effect my bill and school.I know how u feel.

I was told to reported them to the Finicial Regulator in your state.

It Identity there.FRAUD!!!!#!!,#####

Tulsa, Oklahoma, United States #947352

I promise you I will never buy or use a netspend card from Ace check cashing ever again.This card is a rip off.

The woman could not understand my issue when I asked to speak to a supervisor she put me on hold for 45 minutes never came back to the phone I was beyond pissssed. I decided to hang up take my loss and learn from my mistake to never us it again. I wish I would have never gotten the card it was free for the card as a promotion to pass them out the money I loaded was gone b4 I realized the issue. This card is a waste of time.

Keep your hard working dollars in your pocket, and not in theirs.I would like to apologize for your transaction and frustration with this situation.

Indianapolis, Indiana, United States #945992

I recently ordered a netspend card.I became married 4 days ago today.

My husband wasn't an authorized user on my account so I called to had him as a secondary card holder. I was then told by a rep that my husband had to verify personal information. He had to answer security questions to prove his identity.The rep sounded foreign hard to understand, very bad English.

He kept saying he couldn't understand her as she asked the questions.Then turns


well i have had them for 7 years no problems love netspend

Atlanta, Georgia, United States #787966

Say bye, bye to that money.If you went with NetSpend, they have it.

I keep getting random cards from prepaid card companies. They're just fake businesses wanting your money. Should have cashed your check at a bank or Walmart and sent it to a gift card. Least you will be talking to someone that's from the U.S.

and not China reading from a script.

I hate companies that read from a script, and it's very noticeable when they do. Talk about "experts" right?

The great thing I do when talking to a company (any company for that matter) is ask them something I know isn't in their script.It's fun waiting for them to find that question.

You May Also Like

Ingo Money - What a joke Ingo Money "I have always been able to add money orders to my account until recently for some reason it keeps saying the amounts don't match and you didn't sign tried customer..." Read more Keep Rewarding - This is a SCAM site ! Keep Rewarding "They are not paying people. They owe me money and have no intentions of ever paying it. This place is a complete and total SCAM! Me: 8 days and no..." Read more Rise Credit - Double interest charge Rise Credit "Looking at my statement, when you subtract my balance from the payment the result is my interest charge. I thought the interest charge was already included in the payment, do..." Read more Popmoney - Legalized RipOffs Popmoney "This is the biggest Legalized Scam That's running, They keep Your money for as long as they can. So You take a million dollars of peoples money and hold it..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more