Michael H Qgq

Lost card

Wallet was stolen and I dont know my account number
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Preferred solution: Needs to talk to someone to make sure nobody can use my card

User's recommendation: Needs a new card

Lazar Mmb

Great customer service

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I was at the Carnegie store today, and the employee, I think her name is Summer,she's an outstanding, kind, cashier. You need more like that.
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User's recommendation: Carnegie store

Anonymous
map-marker Southaven, Mississippi

Account information

I deposited my fiance stimulus check into my account and now I have got hung up on 3 times one person says in a few hours it will post another says try another day and the next says something about some one emailing me and our bills are already behind as is the IRS accepted everything so y is ace holding the funds and has spoken with me and him
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User's recommendation: Never

Anonymous
map-marker Greenwood Village, Colorado

My money was deposited into my old card

My mom got deposit into my old card 615795****
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Jaelynne Cii
map-marker Tampa, Florida

Account information

I had elite ace card lost had it replace with flare card but i cant activated my without my login information
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Fernando Y

Account information

Not pissed but would like to see if I can get my account info
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April Zvi
map-marker Killeen, Texas

Money order

My money order is no where to be found. Help
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Myrtle Cys
map-marker San Antonio, Texas

Money stolen

I uploaded 420 on my green dot card, the teller put only 115.on my green dot card. I called the location they said they cannot do anything, I truly believe the teller still my money. I asked them to look at the cameras, they said no.. I can call customer service
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Terrica G Mns

Email scam

I received this email today.

CUSTOMER ID: 858********

CASE FILE #: FQ-124587

LOAN INFORMATION

PAST DUE AMOUNT - $947.15

CREDITOR - ACE CASH SERVICES

These Legal Proceedings issued on your Docket Number FQ-124587 with one of Cash Advance Company in order to notify you that after making calls to you on your phone number we were unable to get hold of you. That’s why the Accounting Department of Cash Advance USA has decided to mark this case as a flat refusal and press legal charges against you.

You are going to be legally prosecuted in the Courthouse within a couple of days. Your S.S.N is to be put on hold by the US Government, so before it happens we would like to notify you about this matter.

Consider it is a final warning from our side. And we will be Emailing/ Fax this issue to your current employer to make sure that they take strict action against you. Your salary wages will be garnished too.

THERE ARE 3 SERIOUS ALLEGATIONS AGAINST YOU:

(1) VIOLATION OF FEDERAL BANKING REGULATION

(2) COLLATERAL CHECK FRAUD

(3) THEFT BY DECEPTION

In this situation We have to proceed legally against you and once it is processed the creditor has entire rights to inform your employer and your references regarding this issue and after that, the lawsuit will be the next step which will be cost to $4300.00 and will be totally levied upon you. If you want to take care of this out of the court then we will release the clearance certificate from the court and we will make sure that no one will contact you in the future.

Let us know what is your intention towards this matter so we can put this case on hold else we will submit the paperwork to your local sheriff department and you will get court summons at your doorstep.

WE ARE GOING TO REPORT ALL INFORMATION ABOUT YOUR ACCOUNT TO CREDIT BUREAUS. DELAYED PAYMENTS, FAILED PAYMENTS, OR OTHER FAULTS IN YOUR ACCOUNT WILL BE REFLECTED IN YOUR CREDIT REPORT.

TERMS & CONDITIONS YOU AGREED.

If you want to resolve this matter then direct contact us thru email or call at (347)-584-**** between working hours 9:00 AM to 6:00 PM (EST).

For any query/Complaint feel free to write us support@***e-cash-services.com or E-mail us back onto the same email.

Best Wishes

Ace Cash Advance

Phone (347)-584-****

Department of Law & Enforcement(ACS)

Copyright 2019 ACE | Terms of use | Privacy Statement

Note: This Communication is from Debt collector. This is an attempt to collect debt. Any Information obtained will be subjected to that Purpose only.

This notice is sent to you on the behalf of Ace Cash Services and its parent company, and they're all respective family of companies including Cash Advance, Cash America International, and all of their respective subsidiaries and affiliates. Quick Payday, Personal Cash Advance, Rapid Cash, Sonic Payday, My Cash Now,Speedy Cash, National Payday, Payday OK, Paycheck Today, Cash Central Loans, Cash Net 500,Cash Net USA, Allied Cash, or any company-owned.

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10 comments
Guest

I received the same email today and a couple of months ago. I don't know who ACE CASH EXPRESS is.

Guest
reply icon Replying to comment of Guest-2186217

I believe it's a check cashing place. When I replied and told them that I was going to report them, they stopped emailing me.

They are trying to catch a vulnerable person. So sad.

Martell Tjx

received two emails today same as the email displayed above. it was not addressed to me, and no one can serve any legal papers or demand anything from you via email.

this letter is a fraud, fraud is ranpid due to the monies being sent to your via covid. just report this letter to your internet provider so they can investigate the sender.

Guest

Ditto exactly what you have, fraud and dcsms

Guest

I just received the same email.

Guest

I HAVE NEVER APPLIED FOR A LOAN FROM THIS COMPANY AND THEY SAY THAT THEY HAVE MY SSI NUMBER AND THAT I AM GETTING SUED

Guest
reply icon Replying to comment of Guest-1732206

They told me if I settled for $200 bi-weekly then they said pay $300 bi weekly, sounds like they need money for welfare

ACECashExpress1968

Hello BrainyWestHighlandTerrier162, ACE is aware of fraudulent emails from individuals claiming to be from ACE Cash Express. These emails may be threatening in nature and may demand payment for unpaid debts.

They may mention legal action, jail time, and action taken regarding your social security number. In reality, these are fraudulent attempts to solicit money from you, and they are NOT from ACE Cash Express. If you are interacting with someone who demands payment in this type of scenario, it is not ACE.

If you are unsure if an email you received truly came from ACE, please forward it to customerservice@acecashexpress.com, along with your contact information, and we will contact you as soon as possible. Thank you!

Guest

Did you trade with these people? If not, it's probably a scam that's been around for a few years now.

1-Go online and Google up Ace Cash Express scam.

2-Pull your credit report just to be sure 3-Go online and see if you're being sued 4-Report the scam and help others Most states have an online portal that allows you to see cases filed. Look for yours and be sure.

Guest
reply icon Replying to comment of Guest-1677911

Thank you. No, I haven't requested a pay day loan from this company. I reported to the Federal Trade Commission and checked all credit agencies - no record of this company.

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Maliek Iyp

Removing account from credit report.

They placed two accounts on my CreditReport and I want them to remove both accounts now.
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Reason of review:
Poor customer service
Tracy a Dzu
map-marker Grand Rapids, Michigan

Scammers

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Your Docket no: 5684****, and CASE FILE NO : DS0912WDC, Advance Cash Net Usa Services Company in order to notify you we were not able to get hold of your case file any more. So the accounts department of Cash Advance has decided to mark this case as a flat refusal and press legal charges against you.. We regret that if we do not receive your response within the next 24 hours, we shall have no alternative but to take action through your local County Court to recover the amount due together with court costs and legal fees which is approximately $3565.79 We give you last chance to settle this account else we have to forward this case for legal department,If once the case gets download in the court then it will add Late payment fees, Documentation fees, Penalty fees, Judge fees and Attorney Charges and Court House fees which may go up to $3589.27 Please let us know what your intention is by today itself so we can hold the case or else we will submit the paper work to your local county sheriff department and you will be served by court summons at your door step. And our company (Acs Inc) has authorized us to recover the full amount due to them as we put your SSN into our national checking database system, we found that you have been never charged for a fraud activity & that is the reason court has decided to give you a chance to take care of this issue outside the court without having a report on your credit history and ssn. , If we don't receive any response from your side today, your case file will be downloaded automatically against you. After that we are unable to help you and you will receive court summons at your door steps with the cost of lawsuit around $3565.79. If you would like to make a one-time final payment to settle your account, we can waive all fees and freeze the existing cash advance thus taking your balance down from $864.86 to $298.00 One-ti me final SETTLEMENT AMOUNT for TODAY Once you will have full & final receipt once you will make the payment ACS collection department we can send you settlement letter along with transaction ID stating that your account has been closed with zero balance for your record purpose. NOTE- We are in a process to inform the Social Security Administration & Major Credit Bureaus as well. NOTE : The Legal Charges Section 19(A), Clause 21(US) is against you and if you ignore this case then our legal department will take immediate action you. We do hope that you will work out with this offer. Or, else we won't be able to help you out. You can avoid this by taking care of this now. Do revert back if you want to get rid of these legal consequences and want to make the settlement amount or else the case will be downloaded against you next week. And we apologies that this notification will also sent to your current employer. The opportunity to take care of this voluntary is quickly coming to an end. We would hate for you to lose the option of resolving this before it goes to the next step which is a Lawsuit against you, but to do so you must take immediate action. This email is to inform you that now you are directly contacted with accounts department of Ace and we are handling your case file so it is our request to you has to make the payment directly to accounts department. We are talking about the creditor Ace Inc. ACS is the mother company which owns & operates more than 350 parental payday loan websites CASH NET USA, CASH AMERICA & 500 CASH ADVANCE, PERSONAL CASH ADVANCE, RAPID CASH, CASH AMERICA PAYDAY ADVANCE, SONIC PAYDAY, SPEEDY CASH CHECK CASH LOAN, EGG LOANS, QUICK PAYDAY, PERSONAL CASH ADVANCE, ALLIED CASH, SUPER PAWN, CHECK INTO CASH, CHECK SMART, CASH AMERICA NET, CASH AMERICA etc. And you have used CASH NET USA get this loan approved. as a user of the products and/or services offered by a Cash Advance Related Company. This is our final notification to you as we found you to be a genuine person as told you before. If once the case gets download in the court then it will add late payment fees, Documentation fees, and Penalty fees, Judge Fees and Attorney Charges and Court House. We have sent you this warning notification about legal proceedings but you failed to respond on time now it’s high time if you failed to respond in next 12 HOURS we will register this case in court. Consider this as a final warning. And we will be Emailing this issue to your current employer to make sure they take strict actions against you. Your salary and all your wages confiscated. WE MAY REPORT INFORMATION ABOUT YOUR ACCOUNT TO CREDIT BUREAUS. LATE PAYMENTS, MISSED PAYMENTS, OR OTHER DEFAULTS ON YOUR ACCOUNT MAY BE REFLECTED IN YOUR CREDIT REPORTAS YOU ARE A DEFAULTER ON THIS CREDIT, UNITED LEGAL INVESTIGATION BUREAU HAS STATED THREE SERIOUS ALLEGATIONS AGAINST YOU AND THEY ARE: (1) VIOLATION OF FEDERAL BANKING REGULATION (2) COLLATERAL CHECK FRAUD (3) THEFT BY DECEPTION Now, this means a few things for you. If you are under any state probation or payroll we need you to inform your reporting officer or manager about what you have done in the past and what would be the consequences once the case has been downloaded and executed in your name. If we do not hear from you within 12 hours of the date on this letter, Dear CUSTOMER as we were investigating your profile, we found you to be a genuine person so it is our duty to help you out but for that we need some right answers from your side. Also we would like to know when you can pay the requested to settle this case. Please let us know what your intention is by today itself so we can hold the case or else we will submit the paper work to your local county sheriff department and you will be served by court summons at your door step. If you do not take immediate action we will be forced to download this case against you and once it is downloaded the creditor has entire rights to inform your employer regarding this which is named and if you are found guilty under the bench of jury then you have to bear a law suit which will be amounting to $3565.79. KINDLY LET US KNOW IF YOU ARE WILLING TO RESOLVE THIS CASE SO THAT WE CAN OFFER YOU THE SETTLEMENT AMOUNT AND IF NOT THAN WE HAVE TO DOWNLOAD THIS CASE FORCEFULLY AGAINST YOU INTO THE COURT HOUSE AGAIN IF YOU WANT TO RESOLVE THIS MATTER THAN CONTACT US IMMEDIATELY THRU EMAIL REPLY EMAIL BACK IMMEDIATELY WITH YOUR FINAL ANSWER SO I CAN MOVE ON FURTHER ON THE BASIS OF YOUR ANSWER. AGAIN IF YOU WANT TO RESOLVE THIS MATTER THEN CONTACT US IMMEDIATELY THRU E-MAIL DURING WORKING HOURS (From Monday To Friday 09:30 AM to 05:00 PM PST UNITED STATES OF ATTORNEY & ATTORNEY GENERAL USA COPYRIGHT 2006 ACS | PRIVACY | TERMS OF USE THANK YOU FOR BEING OUR CUSTOMER.
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Cons:
  • Threat of a lawsuit for a loan i never took out
Erica G Jvc

Very bad experience

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I went into Ace store 721 on Florida Blvd. The manager has no respect or filter on her mouth. Hiw she became a manager I would to know she had no customer service skills . There business will not last for long with .
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Kriti Mue
map-marker Allen, Texas

Payday loan

I did not request for a loan I got a text message that my loan was approved which I did not sign for it so I'm not accepting my loan
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Lizet Duc
map-marker Fort Worth, Texas

Funny *** I'll be banking else where

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Rude service not equipped to help out customers
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alvin h Qni
map-marker Houston, Texas

Ace is Aweful

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Denied for loan at one store because they was to lazy to call an verify employment even though i gave them 2 check stubs, spent 45 minute signing 50 papers that they refused to give back after denying me. I have taken out loans at this particular store several times before so all the hoops they make you jump through is ridiculous.

I go right down the street to another Ace store and get approved. But this store wants to call all my references & job tell them i am taking of a loan.

Then they have me log onto My Pay account so that they can see if the numbers match the check stubs i gave them. 2 hours just to get a loan for $100 until payday.

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Reason of review:
Poor customer service

Preferred solution: Hire faster chashiers, reduce unessararry paperwork, stop treat customers like *** or you won't have none!