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Ace Cash Express

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26 complaints

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ACE Cash Express, Inc. is a leading retailer of financial services, including short-term consumer loans, check cashing, bill payment and prepaid debit card services. ACE is the largest owner and operator of check cashing stores in the United States and the second largest owner and operator of short-term consumer loan stores in the United States. As of January 26, 2009, ACE had a network of 1,802 stores in 38 states including the District of Columbia, consisting of 1,718 company-owned stores and 84 franchised stores. ACE focuses on serving consumers, many of whom seek alternatives to traditional banking relationships in order to gain convenient and immediate access to financial services. The corporate office of the company is based at

1231 Greenway Drive, Suite 600

Irving, TX 75038

Main Number: (972) 550-5000. the customer service support is available at (888) 753-2384 or via email



Please try to contact Ace Cash Express Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Ace Cash Express Complaints & Reviews

Ace Cash Express Reviews

Chuckkerss
Ace Cash Express - Unfairly denied

Ace should get out of the payday loan business. My wife and I called to get a 200.00 payday loan, and they would not process us. Funny, they loaned us 10 loans over the last 3 ye...

#289251
Jan 15, 2012
86

Lizard44
Ace Cash Express mislead me

I went in with a $150.00 personal check to cash she told me their would be a $15.00 charge, i asked if their was any way she could reduce the fee she said only if she put $10.00 on...

#283079
Dec 21, 2011
258

Brownhon...
Ace Cash Express - Collections Dept Harassing and Multiple FDCPA Violations

If you have been harassed by Ace Cash Express or they've called you multiple times a day or they are constantly rude to you. Hello, I used to work for Ace Cash Express and have...

#279305
Dec 05, 2011
427

Kmontkah...
Ace Cash Express - Why am I being charged?

On veterans day I was given a personal check for 100.00 dollars and I took it to Ace to cash it. The teller ran it through their verifier machine and cashed it minus the 4.00 check...

#277477
Nov 26, 2011
364

C3pf
Ace Cash Express - Liars, Cheats, & More

Ace Cash Express is full of liars and cheats. They charge outrageous amounts of money to cash checks, take bill payments, process loans, withdrawal money from cards, and money orde...

#274203
Nov 10, 2011
323

Anonymous
Ace Cash Express sold me a 200.00 dollar cash card. Will not give me my money back.

Ace Cash express sold me a 200.00 elite debit card. I purchased it to make one specific purchase. When I got home i called to activate it and they asked for my social security #. W...

#255658
Aug 15, 2011
570

Anonymous
Ace Cash Express - Will not allow fiance to deposit my check

I have a net spend account. I am currenlty working in the Dominican Republic and need to deposit my pay check so obviuosly I cannot be there to do it my self, My Fiance is on the ...

#240531
May 31, 2011
570

Tallangel5
Ace Cash Express

I recently wrote a review about Ace Cash Express.I didnt finish the review because you can only use 100 words at a time.I tried calling the human resources and headquarters to file...

#238920
May 21, 2011
682

Tallangel5
Ace Cash Express

Dont use Ace Cash Express here in Bedford Texas.They are always rude.They harass the customers and if you say or do something they dont like they threaten to call the cops on you.

#238919
May 21, 2011
499

HappySta...
Ace Cash Express - I'm going to write a complaint because I borrowed money and I'm not irresponsible to pay it back

I don't understand why people call Ace CashExpress crooks. You, yes you... Went in on your own accord, no one held a gun to your head to get a loan with high interest rates. So...

#237574
May 13, 2011
947

Angelfire
Ace Cash Express is a Rip Off!

I went to Ace to purchase a money order in San Marcos Texas as I have an account with them. Not only did they charge me $1.79 for the money order, which is fine, they charged me an...

#236065
May 05, 2011
629

Anonymous
Ace Cash Express will cash a piece of paper if you bring it in

I was a former employee with Ace Cash Express corporate office handled return checks in numerous states. I came to conclusion ACE would cash a piece of paper if you brought it in. ...

#232536
Apr 15, 2011
1360

P. Sims
Ace Cash Express - Lock 'em Up and throw away the key!

My paycheck was stolen and someone forged my signature and took it to Ace Cash Express in Nashville, TN. My company provided a copy of the stub with the forged signature. Ace Cash ...

#232495
Apr 15, 2011
882

Willfigh...
Harassement against Ace Cash Express

I cannot wait until Monday to speak with my attorneys to give them the blow by blow detail of the harrassement I endured with Ace over the telephone, they have stoop to a new low a...

#230276
Apr 02, 2011
777

Thomas69
Ace Cash Express

Im telling you that im pissed at ace for calling me a irresponsible customer for not paying my bill on time and that they said that im not allowed to pay under there $100 max payme...

#212526
Dec 21, 2010
551

Pamham
Ace Cash Express - I had three hundred dallors put into my account

I had 300 hundred dollars put into my account and never knew it until i checked my account we have gotten loans since and there is questions they call and ask and you have e-sign t...

#196425
Aug 30, 2010
910

PattyLewl
Ace Cash Express Doesn't Care

FOR ANYONE who has a loan with Ace Cash Express heres a few tips that could help you, Ace offers 5 day extension days for example if your loan is due on the 10th they can hold it o...

#187137
Jun 24, 2010
1667

Lightning
Ace Cash Express is terrible!

My Ace Cash Express/Netspend credit card was hacked after I used it only two times. I alerted Netspend early, and they did nothing to prevent the unauthorized charge of $160.00. I ...

#180138
Apr 28, 2010
992

Duke Bur...
Ace Cash Express - Ace Cash Cash keeps taking money out of my account.

My name is D Burrell I took a loan out for $300 with Ace Cash. I took the loan out in December. They was taking out the payment every two weeks. Now it's April and they are still t...

#177428
Apr 06, 2010
888

Anonymous
Ace Cash Express - Pissed Off!!

I looked at a loan on line ...it turned out to be a payday loan so clicked out of it.They even called me and said I was approved for 250.00 I told them I didn't want a payday l...

#177076
Apr 02, 2010
887

Latasha29
Ace Cash Express - Putting money in my account and taking.

I'm writing to to let you know that I didn't give this company to deposit money in my account or to take any out. I'm so pissed off with this bull to I have to close my bank accoun...

#175341
Mar 18, 2010
900

Meker
Ace Cash Express - Deposited funds in my account without permission

Ace cash services did me the same way. i had recently filled out a loan for another company and i thought they went ahead and increased the amoiunt for the original i asked for. th...

#165293
Dec 22, 2009
1513

GWENERCR
Ace Cash Express - Ace Cash Service deposited $300 in my account without my permission!

My name is G.Clark and Ace Services deposited $3oo dollars into my account and I have never had any contact with these people. I read that some people had money taken from their ac...

#164851
Dec 17, 2009
2168

Leavemya...
Ace Cash Express - I never authorized ACECashService to make deposit into my account!

I never authorized ACE Cash Service to make a deposit into my account, yet I see now that they did on 11/05/09. I rareloy use that savings acount and honestly rarely pay attention ...

#162677
Nov 22, 2009
2258

Kadeeso1
Ace Cash Express - Ace cash services

I made the mistake of inquiring about one of those payday loans that they deposit in your checking acount WRONG they deposited money in my account without my permission and now the...

#157330
Sep 16, 2009
7402

Jayissoo...
Ace Cash Express - Email I Sent To Them

I went to the Ace Cash Express here in Houston, Tx on 11103 Briarforest today. My teller's name is Tasha Watson. I was there to cash a usps money order. I gave Tasha the money ...

#113176
Feb 15, 2008
2811
Reviews 1-26 of 26

Related Information

Cash Services
Cash Services are certain bank services, offered mostly to big business customers. Bank Cash Services solution helps business customers fulfill their everyday currency deposit needs, and ensure them with regular currency supply required to perform the business. Bank Cash Services provide fast and accurate handling of the processing, verification, and crediting of cash deposits, and the necessary preparation of coin and currency orders. Cash services can include the following useful services: account reconciliation, advanced web services, armored vehicle services, cash collection services, automated clearing house, balance reporting services, cash concentration services, positive pay services, reverse positive pay services, sweep accounts, zero balance accounting, etc.

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